M5SHARK

Refund & Return Request

Submit your request and our team will review it as soon as possible.

Important NoticePlease do not open a chargeback before contacting us. We are here to help.

What do you need help with?

Select the category that best describes your request to help us route it to the right team.

Secure submissionReviewed by a humanReply in 1-3 business days

Frequently Asked Questions

Refunds typically take 3-5 business days to process once your returned item is received and inspected.

For damaged or wrong items, please upload clear photos of the product, the packaging, and the shipping label.

Yes, in most cases we require the defective or incorrect item to be returned before a refund is issued.

Yes, as long as the order hasn't been dispatched from our warehouse yet.